How to Cancel CenturyLink (Detailed Guide – 2024)

CenturyLink is a great telecoms platform that provides a wide variety of products for the internet, voice services and television. The company is sectored in the United States, where it has emerged as one of the biggest American companies. If you are a customer of the company and have been planning to change your provider, then this article will show you how to cancel your CenturyLink account.

How to Cancel CenturyLink

How to Cancel Your CenturyLink Service

As we have submitted, CenturyLink is a well-known telecommunications company offering internet, television, and phone services. If you’ve decided to cancel your CenturyLink service, whether due to moving, switching providers, or other reasons, follow this guide below to cancel:

  1. Check Your Eligibility for Online Cancellation
    • Log in to your My CenturyLink account.
    • Scroll to the bottom of the home page to see if the “Cancel Service” option is available. If it is, you can proceed with the online cancellation. If not, you will need to contact CenturyLink directly.
  2. Contact CenturyLink Customer Service
    • By Phone: Call 1-800-244-1111 between 8 AM and 6 PM, Monday through Friday1.
    • Via Chat: Go to the CenturyLink support page and click on the “Chat to Cancel” button.
  3. Inform the Representative
    • Provide your account details, including your name, phone number, and account number (found on your billing statement).
    • Clearly state that you wish to cancel your service.
  4. Settle Any Outstanding Balance
    • Ensure all outstanding balances are paid. If you paid a deposit when setting up your service, it will be applied to your final bill.
  5. Claim any deposit that you’ve made before.
    If you made a deposit before getting your service, you will receive a refund, which will be reflected in your final bill.
  6. Return Leased Equipment
    • If you leased a modem or router from CenturyLink, you must return it within 30 days to avoid a $200 equipment charge.
    • Print a Return Label: Go to the CenturyLink return page and print a UPS return label or request a QR code if you don’t have a printer.
    • Pack and Ship: Place all equipment, including the modem, router, and any cords, into a sturdy box. Seal the box and affix the return label, or have the QR code ready when you visit the UPS store.
  7. Receive Cancellation Confirmation
    • After completing the cancellation process, you will receive a cancellation confirmation number. Keep this number for your records.

Important Considerations

Here are a few things to note:

  • Bundled Services: If your services are part of a bundle, canceling one service may affect your bundle discounts.
  • AutoPay: If you use AutoPay, be aware of how canceling your service will impact your automatic payments.
  • TV Services: If you have satellite TV services through DIRECTV or DISH, you must contact them directly to cancel.

Alternative: Pausing Your Service

If you’re not ready to cancel your service permanently, you might consider pausing it instead. This can be useful if you’re moving temporarily or going on an extended vacation.

Follow the steps below to pause CenturyLink services:

  1. Contact Customer Service
    • Use the same contact methods as for cancellation (phone or chat).
  2. Request a Service Pause
    • Inform the representative that you wish to pause your service instead of canceling it.
  3. Confirm Details
    • Discuss the terms and duration of the service pause with the representative.

Conclusion

Canceling your CenturyLink service is straightforward, but it’s important to follow the steps carefully to avoid any additional charges or complications.

Whether you choose to cancel or pause your service, ensure all equipment is returned promptly and any outstanding balances are settled.

If you have any questions or need further assistance, CenturyLink’s customer support is available to help.

By following these steps, you can successfully cancel or pause your CenturyLink service according to your needs.

Thank you for reading through this guide. We hope you found it helpful. Please share.

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